Please sign in Sign In Open existing ticket using one time password All in one support features for the front-end. It will show the ticket list and create a ticket form. The page having this must be selected as support page in general setting of SupportCandy. Please...

Custom fields for ticket form

Default ticket form is not always useful. You may need to get more information from user while creating ticket. We call it as custom fields. See below video to know how you can create custom field in SupportCandy: Field Label It is label or title of custom field to be...

Enable Guest Tickets

The guest tickets feature allows users to create tickets without having a user account on your website. You can allow guest tickets from the General Setting of SupportCandy. Go to Dashboard > Support > General > Allow to create new tickets and select “Guest”...

Login & Registration Settings

Login There are three options for user login in SupportCandy in general settings: SupportCandy Login Form – It loads default inbuilt login form for user to login on support page.Ideakit Login Link – It shows login button link which redirects to Ideakit login...

Agent only fields

Agentonly Fields are custom fields which can be used by agents for a ticket. It is not available in ticket form nor visible by user who raised this ticket. It has all the same field types as custom fields. It is visible once an agent open a ticket. If agent has access...

Agent ticket list

You can control which columns an agent can see. You can also control order of columns loaded in the list. You will find this setting at Dashboard -> Support -> Ticket List -> Agent Ticket List
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