by Gabrielle Cole | Jun 10, 2021 | Support Candy
Please sign in Sign In Open existing ticket using one time password All in one support features for the front-end. It will show the ticket list and create a ticket form. The page having this must be selected as support page in general setting of SupportCandy. Please...
by Gabrielle Cole | Jun 10, 2021 | Support Candy
Default ticket form is not always useful. You may need to get more information from user while creating ticket. We call it as custom fields. See below video to know how you can create custom field in SupportCandy: Field Label It is label or title of custom field to be...
by Gabrielle Cole | Jun 10, 2021 | Support Candy
The guest tickets feature allows users to create tickets without having a user account on your website. You can allow guest tickets from the General Setting of SupportCandy. Go to Dashboard > Support > General > Allow to create new tickets and select “Guest”...
by Gabrielle Cole | Jun 10, 2021 | Support Candy
Login There are three options for user login in SupportCandy in general settings: SupportCandy Login Form – It loads default inbuilt login form for user to login on support page.Ideakit Login Link – It shows login button link which redirects to Ideakit login...
by Gabrielle Cole | Jun 10, 2021 | Support Candy
Agentonly Fields are custom fields which can be used by agents for a ticket. It is not available in ticket form nor visible by user who raised this ticket. It has all the same field types as custom fields. It is visible once an agent open a ticket. If agent has access...
by Gabrielle Cole | Jun 10, 2021 | Support Candy
You can control which columns an agent can see. You can also control order of columns loaded in the list. You will find this setting at Dashboard -> Support -> Ticket List -> Agent Ticket List
