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All in one support features for the front-end. It will show the ticket list and create a ticket form. The page having this must be selected as support page in general setting of SupportCandy.
It will only show create ticket form. 0 Shortcode to display the number of unresolved tickets for a logged-in...
Custom fields for ticket form
Default ticket form is not always useful. You may need to get more information from user while creating ticket. We call it as custom fields. See below video to know how you can create custom field in SupportCandy: https://www.youtube.com/watch?v=D75pRfnslcE&t=2s Field Label It is label or title of custom field to be shown in create ticket...
Enable Guest Tickets
The guest tickets feature allows users to create tickets without having a user account on your website. You can allow guest tickets from the General Setting of SupportCandy. Go to Dashboard > Support > General > Allow to create new tickets and select “Guest” option to enable the guest ticket feature.
Login & Registration Settings
Login There are three options for user login in SupportCandy in general settings: SupportCandy Login Form – It loads default inbuilt login form for user to login on support page.Ideakit Login Link – It shows login button link which redirects to Ideakit login screen. Once user logged in successfully, it redirects back to support page.Custom Login URL –...
Agent only fields
Agentonly Fields are custom fields which can be used by agents for a ticket. It is not available in ticket form nor visible by user who raised this ticket. It has all the same field types as custom fields. It is visible once an agent open a ticket. If agent has access to change agentonly...
Agent ticket list
You can control which columns an agent can see. You can also control order of columns loaded in the list. You will find this setting at Dashboard -> Support -> Ticket List -> Agent Ticket List
Customer ticket list
You can control which columns customer can see. You can also control order of columns loaded in the list. Customer is user who do not have agent permissions. You will find this setting at Dashboard -> Support -> Ticket List -> Customer Ticket List
Agent Ticket Filter
Please go to Dashboard -> Support -> Ticket List -> Agent Ticket Filter for agent ticket list filter setting. Here you can control which fields are available as filter in ticket list advanced filter. Search will work irrespective of these filters.
Customer ticket filter
Please go to Dashboard -> Support -> Ticket List -> Customer Ticket Filter for customer ticket list filter setting. Here you can control which fields are available as filter in ticket list advanced filter. Search will work irrespective of these filters. Customer is user who do not have agent permissions.
More settings
Please go to Dashboard -> Support -> Ticket List -> More Settings for more settings about ticket list. This will include below settings: Default order by As name suggest it is default ordering of the ticket list once loaded first time if no filters active. Once ticket list loaded, user can click on headers of the list...
